Leadership needed to know which attorneys were at capacity and who had bandwidth. Their solution: everyone sends a weekly email. I'd seen this before. Manual processes get abandoned. Leaders stop following up. The emails stop coming. Nothing changes.
Luckily, I recently attended a LegalTechTalk webinar where a KM attorney said: "Clients and law firms use Microsoft tools. That's where seamless collaboration will happen." I had only ever tested tools outside of the Microsoft Office Suite but with that comment, I went back to our firm's Microsoft environment and started researching what was actually available.
I built a Microsoft Form with the right questions, set up automated calendar reminders with a direct link, configured responses to compile automatically into Excel, and set up a single weekly report for leadership instead of 30+ individual emails on a weekly basis. Laggards could be identified instantly. Reminders were automatic. The process ran itself.